FAQ — Frequently Asked Questions
LILIANG INC · 893 S University Blvd, Denver, CO 80209 USA
Orders
How do I place an order?
Browse the store, click Add to Bag, then checkout with your shipping details. You will receive a confirmation email immediately.
Can I change or cancel my order?
Yes — contact us as soon as possible; orders can be changed or cancelled before they ship.
Payment
What payment methods do you accept?
PayPal and all major credit/debit cards through our secure checkout.
Is checkout secure?
Yes. All payments are processed over encrypted connections; we never see or store your card number.
Shipping
Do you ship worldwide?
Yes — free worldwide shipping on every order.
How long does delivery take?
Usually 7–15 business days depending on destination. Every order includes tracking.
Products
Are the photos real?
Yes — every product page shows real photos of the item style you will receive.
Do you restock sold-out items?
Popular styles are restocked regularly; join our email list to be notified.
Returns
What is your return policy?
30-day returns on unused items — see our Returns & Exchanges page for details.
Still need help?
Contact [email protected] — LILIANG INC, 893 S University Blvd, Denver, CO 80209 USA, or use the chat button at the bottom right of any page.